Frequently asked questions
From parking to payments and everything in between, explore everything you need to enjoy a seamless and unforgettable shopping experience at La Vallée Village.
1. 村内购物相关问题
The Village is open every day except December 25th and January 1st. Opening hours may vary depending on the season. Please check the Opening Hours page before your visit.
The Village is open every day of the week all year long except 25 December and 1 May.
The Village is accessible by car, the Shopping Express® shuttle, or public transport (RER A to Val d’Europe, then a 10-minute walk).
Only assistance dogs are permitted on a leash within the Village.
Companion dogs are welcome at La Vallée Village, provided they are carried or placed in a dedicated stroller. For added comfort, strollers suitable for dogs weighing under 20 kg are available for rent from our team located in the outdoor area known as the Bus Drop-off Area, just beyond the Concierge Services point. A valid ID will be required upon collection.
Please also check directly with boutiques and restaurants for their dog admission policies, as these may vary from one establishment to another.
为确保每位宾客与河谷内员工的安全，行李寄存尚且暂停服务，如有不便之处敬请见谅。
Yes, ATM machines are available, please see our interactive map for location.
Please report lost or found items by calling +33 (0)1 60 42 35 00 or handing them in at Concierge Services. If you have lost something, we will take your details and a description of the item, and you will be contacted if it is found. You can also consult the Lost & Found section via the link below.
1. 村内购物相关问题
There are over 110 boutiques featuring luxury and premium brands.
Yes, the Village offers year-round savings of at least 33% on the recommended retail price.
Explore the latest offers on our Offers page, and never miss our private sales and exclusive benefits by signing up for the La Vallée Village membership today.
You can contact the boutique directly by phone, WhatsApp, or email using the contact details available on the brand’s page on the official La Vallée Village website, or visit the Village in person.
You can contact each boutique directly by phone, WhatsApp, or email using the contact details available on the brand’s page on the La Vallée Village website.
Our virtual shopping service allows you to easily shop the Village from the comfort of your own home. For more information on virtual shopping and the boutiques offering this service please click below.
可以的，您可以点此购买礼品卡。
You have two options to view your card balance:
- Visit this page and click on “Get My Balance”.
- Scan the QR code on the back of your Gift Card, then enter the 16-digit number located beneath the magnetic strip, along with the 6-digit security code.
河谷有与多家航空公司及旅游伙伴常飞旅客计划合作，让您在购物的同时赚取相应的里程。敬请点此处查阅相关合作航空公司名单。
在您购物完毕后，您可以将您的常旅客卡发卡公司名称及卡号、姓名、电子邮箱地址、及您消费的小票拍照或扫描，发送至我们的常旅客团队Miles@LaValleeVillage.com ，即可累积您的里程。
若欲了解更多，敬请点此查询。
Yes, if you reside outside the European Union, you are eligible for a minimum 12% tax refund on your purchases at La Vallée Village, starting from €100.01 spent in a single boutique on the same day. Visitors residing in the United Kingdom (excluding Northern Ireland) are also eligible for tax refund.
How does it work? The tax refund request must be made directly in each boutique at the time of purchase. You will need to present a valid passport for your request to be processed.
每间精品品牌皆个别制定其退换货政策。敬请您与该品牌联系以了解更多信息。
3.停车和交通运输常见问题
We offer complimentary parking to all La Vallée Village guests.
为确保每位宾客与河谷内部员工的安全，我们的代客停车服务暂时暂停。如有不便之处敬请请谅解，感谢您的支持与谅解。
我们提供了一系列电动汽车充电站供您免费使用，并将定期清洁与消毒。充电前，请您务必带上一次性乳胶手套，您可以向我们的安全人员询问提供乳胶手套。
出租车乘坐上下车地点位于购物村旁的迎宾中心。
What is membership and how does it work?
The La Vallée Village membership programme is our loyalty programme. As soon as you register, you’ll receive your unique, 16-digit personal code and QR code and you’ll unlock your first level 1 benefits.
The more you scan your personal code when you make a purchase, the more stars you earn and the more benefits you’ll unlock as you level up. You’ll also unlock surprises, culinary treats, special gifts, exclusive invitations, benefits from our partners and five-star services as you go.
There are three levels of membership, based on the number of stars you’ve earned. You receive one star for each €1 spent in the Village when you scan your personal code.
- Level 1: 0–999 stars
- Level 2: 1,000–2,999 stars
- Level 3: 3,000+ stars
Your level is determined based on the number of stars you earn over 12 months, from 1 March to the last day of February of the following year. You’ll level up once you reach the next level’s star threshold, at which point you’ll receive a level up reward!
To earn stars and level up, don't forget to scan your personal code when shopping in participating boutiques across The Bicester Collection's Villages in Europe.
If you're not yet a member, you can sign up here to start unlocking rewards. There’s no charge for registration and no minimum purchase is required. (In other words, there are only advantages!)
Please note that purchases made before registering can’t be linked to your membership account.
You’ll find your personal code in all La Vallée Village emails and by signing in to your membership profile on our website or the La Vallée Village app, available free of charge on your smartphone’s application store.
Yes. You can earn stars until the last day of February. Then, every 1 March, your balance is reset to zero to make way for a new year of benefits and rewards.
The level you’ve reached is valid for the following 12 months. The number of stars you’ve earned during the year will then determine whether, on 1 March, you stay at your current level. You can check your level by signing in to your membership profile
The best way to keep track of your rewards is to download the La Vallée Village app and tap ”Membership”. If you’ve agreed to receive our communications, we’ll alert you of new rewards and benefits in real time by email and/or push notification. You can also log in via the website by clicking here
Each member can only have one active membership. We cannot merge accounts. To maximise your benefits, we strongly recommend that you delete one of your accounts by sending your request to ConciergeServices@LaValleeVillage.com