The Village is open every day except 25 December and 1 May. Opening hours may vary depending on the season. Please check the Opening Hours page before your visit.

The Village is open every day of the week all year long except 25 December and 1 May.

The Village is accessible by car, the Shopping Express® shuttle, or public transport (RER A to Val d’Europe, then a 10-minute walk).

Only assistance dogs are permitted on a leash within the Village.

Companion dogs are welcome at La Vallée Village, provided they are carried or placed in a dedicated stroller. For added comfort, strollers suitable for dogs weighing under 12 kg are available for rent from our team located in the outdoor area known as the Bus Drop-off Area, just beyond the Concierge Services point. A valid ID will be required upon collection.

Please also check directly with boutiques and restaurants for their dog admission policies, as these may vary from one establishment to another.

Upon arrival at La Vallée Village, leave your bags with our Luggage Drop-off Service, located in the outdoor Shuttle Drop-off Area, just beyond Concierge Services. Enjoy a carefree shopping experience while your belongings are kept safe and secure. Rate: €10 per day for 1 to 4 items. Bags must be collected the same day, at least 15 minutes before Village closing time. Member Benefit: This service is complimentary for Members of our programme. Log in to your Member space to view the full conditions.

Yes, ATM machines are available, please see our interactive map for location.

Please report lost or found items by calling +33 (0)1 60 42 35 00 or handing them in at Concierge Services. If you have lost something, we will take your details and a description of the item, and you will be contacted if it is found. You can also consult the Lost & Found section via the link below.

The Apartment and our Personal Shopping Suites are private lounges, designed to offer you an exceptional moment. They are accessible by reservation only, for our Private Clients or guests who have received an invitation.

To arrange your visit: Please contact our Concierge team by email at TheApartment@LaValleeVillage.com or by phone at +33 6 76 95 32 60, ideally 48 hours prior to your visit, so we can prepare your experience in the best possible way.

There are over 110 boutiques featuring luxury and premium brands.

Yes, the Village offers year-round savings of at least 33% on the recommended retail price.

Explore the latest offers on our Offers page, and never miss our private sales and exclusive benefits by signing up for the La Vallée Village membership today.

You can contact the boutique directly by phone, WhatsApp, or email using the contact details available on the brand’s page on the official La Vallée Village website, or visit the Village in person.

You can contact each boutique directly by phone, WhatsApp, or email using the contact details available on the brand’s page on the La Vallée Village website.

Our virtual shopping service allows you to easily shop the Village from the comfort of your own home. For more information on virtual shopping and the boutiques offering this service please click below.

Yes, you can purchase the La Vallée Village Gift Card right here or from Concierge Services, located within the Village. It’s the perfect way to treat someone special to a memorable shopping experience. The Gift Card is valid across all boutiques and dining outlets in the Village, except Momus.

You have two options to view your card balance:

1. Visit this page and click on “Get My Balance”.
2. Scan the QR code on the back of your Gift Card, then enter the 16-digit number located beneath the magnetic strip, along with the 6-digit security code.

Yes, this is possible for most of our partners.

La Vallée Village is affiliated with several loyalty programmes in the travel and leisure sectors. You can view the full list here

Exception: CTRIP Programme

Miles for the CTRIP programme can only be credited on-site, on the day of your purchases, at the Concierge Services. You will need to present a valid form of ID for your request to be processed.

For other partners

You may submit your request remotely, by sending an email within 48 hours of your visit to: FrequentFlyerRewards@LaValleeVillage.com

Your email must include the following:

A. Partner programme details:
Name of the loyalty programme
Membership number
First and last name as registered on your partner account

B. Personal contact details:
Email address

C. Proof of purchase:
Original receipts from boutiques at La Vallée Village (clearly readable, showing date, time, total amount incl. VAT, and payment method)
Duplicates, credit notes or refund receipts are not accepted

D. Proof of personal purchase:
The member requesting the Miles must be the purchaser

Please attach one of the following:

A photo of your payment card showing only the last 4 digits OR A confirmation email for purchases made remotely (PayByLink)

For more information, please refer to the Loyalty Programmes Terms and Conditions.

Yes, you can benefit from a tax refund at La Vallée Village, provided you meet the following conditions:

• You are a non-EU resident and have lived outside the European Union for more than 6 months (UK residents are also eligible)
• You are over 16 years old
• You make a minimum purchase of €100.01 (including VAT) in a single boutique
• You present your original passport in-store at the time of purchase

The tax refund form will be issued directly by the boutique. You will then need to complete the process at the airport or train station when leaving the European Union, by scanning your documents at the PABLO kiosks or present them at the Customs desk. Thanks to this system, you can receive an average refund of 12% on the total purchase amount, which corresponds to a partial recovery of the French VAT (20%).

Please contact individual boutiques directly for more information on their return and exchange policy. You can find contact details for each brand on its page on the La Vallée Village website.

We offer complimentary parking to all La Vallée Village guests.

The car park located around La Vallée Village is free of charge and is managed by Val d’Europe Klépierre Shopping Mall. Please note there are designated PMR (Persons with Reduced Mobility) car spots conveniently located near the main Village entrances, including Concierge Services and PRET A MANGER.

Our Valet Service is exclusively available on weekends and public holidays at a rate of €20 per day. For our members, Valet Service may be complimentary, depending on the benefits associated with your membership status.

Already a member? Please check the complete list of your benefits on the La Vallée Village app or on your account on the La Vallée Village website, under the membership section, available here.

Kindly note that Valet Service cannot be reserved in advance; please request the service upon your arrival at the welcome counter on the left of the Concierge Services.

There are electric vehicle charging points available for guests to use in the parking lot. Please note that they cannot be booked in advance.

There is no taxi rank at La Vallée Village, but we will be more than happy to order a taxi for you from a local company at our Guest Concierge.

The La Vallée Village membership programme is our loyalty programme. As soon as you register, you’ll receive your unique, 16-digit personal code and QR code and you’ll unlock your first level 1 benefits.

The more you scan your personal code when you make a purchase, the more stars you earn and the more benefits you’ll unlock as you level up. You’ll also unlock surprises, culinary treats, special gifts, exclusive invitations, benefits from our partners and five-star services as you go.

There are three levels of membership, based on the number of stars you’ve earned. You receive one star for each €1 spent in the Village when you scan your personal code.

• Level 1: 0–999 stars
• Level 2: 1,000–2,999 stars
• Level 3: 3,000+ stars

Your level is determined based on the number of stars you earn over 12 months, from 1 March to the last day of February of the following year. You’ll level up once you reach the next level’s star threshold, at which point you’ll receive a level up reward!

To earn stars and level up, don't forget to scan your personal code when shopping in participating boutiques across The Bicester Collection's Villages in Europe.

If you're not yet a member, you can sign up here to start unlocking rewards. There’s no charge for registration and no minimum purchase is required. (In other words, there are only advantages!)

Please note that purchases made before registering can’t be linked to your membership account.

You’ll find your personal code in all La Vallée Village emails and by signing in to your membership profile on our website or the La Vallée Village app, available free of charge on your smartphone’s application store.

Yes. You can earn stars until the last day of February. Then, every 1 March, your balance is reset to zero to make way for a new year of benefits and rewards.

The level you’ve reached is valid for the following 12 months. The number of stars you’ve earned during the year will then determine whether, on 1 March, you stay at your current level. You can check your level by signing in to your membership profile

The best way to keep track of your rewards is to download the La Vallée Village app and tap ”Membership”. If you’ve agreed to receive our communications, we’ll alert you of new rewards and benefits in real time by email and/or push notification. You can also log in via the website by clicking here

Each member can only have one active membership. We cannot merge accounts. To maximise your benefits, we strongly recommend that you delete one of your accounts by sending your request to ConciergeServices@LaValleeVillage.com

Download the free La Vallée Village app, available for iOS and Android, from the App Store here or from Google Play here.

In addition to an easy eccess to your personal code, you will get an access to exclusive content, offers and treats from your favourite boutiques. The La Vallée Village app allows you to navigate through the Village using our interactive map: simply touch, pan and zoom to view boutiques; you can search by name or category.

Free Wi-Fi is available throughout the Village and will require an email address to log in.